Order Cancellation
If you need to cancel your order, please do so within 1 hour of placing it.
Simply email us at info@colorlay.com or WhatsApp us at +91 98777 77644 with your Order Number in the subject/message.
Once your order enters processing or is dispatched, it cannot be cancelled.
Note:
All personalised/customised products are made specially for you.
➡️ Therefore, no cancellations or refunds are allowed for customised items once the order is placed.
Replacement Policy
To process any replacement request, we strictly require an unboxing video showing:
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The sealed courier package
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Opening the package
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The product clearly visible at the end
Without a proper unedited unboxing video, we cannot accept complaints.
Products are eligible for replacement only if:
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The item received is damaged, defective, or incorrect, and
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You inform us within 2 hours of delivery.
If approved, we will send a new replacement.
(Shipping charges for the replacement may apply.)
Please ensure that the original packaging, tags, and accessories remain intact during the reverse pickup process.
🚫 Returns are not applicable as most products are personalised.
Important Notes
We pack every order with extreme care.
However, in rare cases if your product arrives damaged, contact us within 2 hours with:
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Unboxing video
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Order number
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Issue details
📞 WhatsApp Support: +91 98777 77644 (10 AM – 7 PM)
📧 Email: info@colorlay.com
If you want to verify product quality before ordering, we are happy to share real-time photos or videos on WhatsApp.
Refund Policy
Refunds are not applicable for personalised or custom-made products because they are created uniquely for each customer.
Refunds will not be issued for:
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Change of mind
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Wrong details provided by the customer
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Personal preference or design change after order placement
If there is a genuine issue from our side (damage/defect/misprint), inform us within 2 hours with proof and unboxing video — we will offer a replacement or correction, depending on feasibility.